Privacy Policy

🛡️ iKlara Privacy Policy

Effective Date: January 1, 2026

This Privacy Policy describes how iKlara (“we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from www.iklara.in

1. Information We Collect

A. Information You Directly Provide to Us
This is information you voluntarily give us when interacting with our services:
* Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (processed by a secure third party), email address, and phone number.
* Account Information: When you create an account, we collect your name and email address.
* Customer Support: Information you provide when contacting us via email or chat for support.

B. Information We Collect Automatically (Usage Data)
When you access the website, we automatically collect certain information about your device and interaction with the site:
* Device Information: IP address, browser type, operating system, and unique device identifiers.
* Usage Data: Information about how you browse and use the site, including which pages you view, how long you stay, and referral source.
* Cookies: Small data files placed on your device or computer, often used to improve your experience (see Section 5).

2. How We Use Your Information

We use the information we collect for the following purposes:
A. Fulfilling Orders – To process and deliver your orders, communicate order status, and manage payments.
B. Account Management – To create and manage your account and provide you with access to your purchase history.
C. Communication – To respond to your customer service requests, inquiries, and send administrative notices.
D. Marketing – To send you promotional emails about new products, sales, and updates

E. Analytics & Improvement – To analyze website performance, track consumer trends, and improve the layout, performance, and offerings of our website and products.
F. Legal Compliance – To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We do not sell your Personal Information. We share your information with third parties only to help us operate our business and provide our services:

* Service Providers: We share necessary information with companies that perform services on our behalf, such as:
* Payment Processors: [e.g., Stripe, PayPal] to securely handle payment transactions.
* Shipping Carriers: [e.g., FedEx, DHL] to fulfill your orders.
* Analytics Providers: [e.g., Google Analytics] to understand how customers use the site.
* Legal & Safety: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process; (b) protect and defend the rights or property of iKlara; or (c) protect the personal safety of our customers or the public.
* Business Transfers: If iKlara is involved in a merger, acquisition, or sale of assets, your Personal Information may be transferred as part of that transaction.

4. Security & Data Retention

* Security: We implement reasonable security measures designed to protect your Personal Information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet is 100% secure.
* Retention: We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for accounting or legal purposes).

5. Cookies

We use cookies to enhance your shopping experience and analyze our site traffic.
* What they are: Cookies are small text files stored on your device that help us remember your preferences, track items in your shopping cart, and personalize content.
* Your Choices: Most web browsers are set to accept cookies by default. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable cookies, some features of our website may not function properly.

6. Your Rights

Depending on your location (e.g., if you are in the EU/GDPR jurisdiction), you may have the right to:
* Access: Request access to the personal data we hold about you.
* Correction: Request that we correct inaccurate or incomplete data we hold about you.
* Deletion: Request that we delete your personal data.
* Opt-Out of Marketing: You can opt-out of receiving marketing emails from us at any time by following the unsubscribe link provided in those emails.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top.