Refund and Return Policy

Due to the nature of our products, plant-based healthy premixes designed for consumption, we maintain strict quality control standards. We implement a highly restrictive return policy to ensure product integrity and safety for all our customers.

1. General Policy and Non-Returnable Items

a. Final Sale: All purchases are considered Final Sale. We do not offer returns, exchanges, or refunds for “change of mind,” customer flavor dislike, or issues related to personal dietary factors (e.g., stomach upset, reaction to ingredients).
b. Safety & Hygiene: For health, safety, and hygiene reasons, we cannot accept returns on products that have been opened or used.

2. Eligibility for Return (The Only Exception)

Returns are accepted ONLY under the following specific condition, which must be confirmed by our team:
a. Incorrect Product Delivered: If you receive a product that is demonstrably different from the one you ordered (e.g., receive a Skin premix instead of a Gut premix).

3. Return & Replacement Process

Step 1 – Notification & Proof: Email You must notify iKlara Customer Support at support@iKlara.in within 24 hours of delivery. You must provide the Order ID, clear photos of the packaging and the incorrectly delivered product, and a concise explanation of the error.

Step 2 – Confirmation & Approval: Our team will review the evidence. If the error is confirmed, we will provide you with a Return Authorization Number (RAN) and instructions for the return shipment. NO returns will be processed without a valid RAN.

Step 3 – Return Condition: The incorrect item must be returned unused, unopened, with the safety seal intact, and in its original packaging.

Step 4 – Resolution: Once the item is received and verified, we will immediately process the shipment of the correct product to you at our expense or issue a full refund if the correct item is out of stock.

4. Damages & Missing Items

a. Damaged in Transit: If your order arrives damaged, please follow the procedure in the Shipping Policy (notify us with photos within 24 hours). This will result in a replacement, not a return or refund, unless replacement stock is unavailable.

b. Missing Items: If an item is missing from a multi-item order, please notify us within 24 hours with photos of the outer packaging and contents. We will ship the missing item to you immediately.

5. Refunds (If Applicable)

A full refund will only be processed under the following circumstances:
a. The return of an Incorrect Product is approved, and we are unable to provide a replacement due to stock limitations.
b. Your order is cancelled successfully before it is dispatched (as per our Cancellation Policy, if one exists).
c. Refund Method: Refunds will be processed back to the original method of payment within 7-10 business days after the returned item has been received and inspected.

6. Minimizing RTO (Return to Origin) & Address Accuracy

To minimize package refusal and RTO costs:
a. Address Verification: Please ensure your shipping address is fully accurate and complete at the time of checkout. Orders returned due to an incomplete or incorrect address provided by the customer will incur a re-shipping fee payable by the customer.
b. Failed Delivery Attempts: If a package is returned to us by the carrier due to failed delivery attempts (e.g., customer unavailable, refused package, or non-collection), we reserve the right to deduct the shipping and RTO charges incurred by us from any refund, or require payment for re-shipment.